Returns & Exchanges
At Chalk Active, we stand by the quality of our gear and want to ensure you are fully satisfied with your purchase. If your equipment doesn't meet your expectations, you can return or exchange any unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the gear is in its original, unused condition.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned gear, we will process your refund or ship out your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing